As a teenager I worked at Wally World and Domino's. 5% of the customers took up 50% of our time with their insipid complaining. I now work at a retail bank, and the same 5% of customers take up 50% of my time, not always complaining, but by their immaturity, stupidity, needing help with the simplest of matters such as how to answer their emails to set up online banking or what a debit card does. Really, this people are pathetic.
Wouldn't my bank, Domino's, and Wally World be better off if they shoved these problem customers aside, so to speak, and focused on increasing market share and selling products to their younger and/or more affluent base?Do you think retail businesses overly?
Well, yes, the companies would be better off. But it's pretty hard to determine if a new customer is going to be a vapid airhead straight off, isn't it?
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Like for a bank, those airheads are the ones who are most likely to overdraw their accounts, leading to possible revenue increases for the bank. (Note my use of the word 'possible' LOL :-)
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